Privacy Policy
Last updated: August 2026
Brighter Ways Therapy is committed to protecting the privacy and confidentiality of personal information and personal health information. This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when individuals visit this website, contact Brighter Ways Therapy, or access psychotherapy services.
Brighter Ways Therapy handles personal health information in accordance with Ontario's Personal Health Information Protection Act, 2004 (PHIPA) and applicable professional and ethical requirements.
Personal Information We Collect
When an individual contacts Brighter Ways Therapy through this website, personal information may be collected, including:
name
email address
information voluntarily included in a message
Please avoid including sensitive or detailed personal health information in the website contact form. The form is intended for general inquiries and consultation requests.
Individuals who choose to book a consultation or psychotherapy appointment will be directed to Jane, the practice management platform used by Brighter Ways Therapy. Additional personal and personal health information necessary to provide psychotherapy services may be collected through Jane.
During the course of providing psychotherapy services, Brighter Ways Therapy may collect personal health information necessary to provide care, maintain clinical records, communicate with clients, and meet professional and legal obligations.
How Information Is Used
Personal information and personal health information may be used to:
respond to inquiries and consultation requests
communicate about psychotherapy services
facilitate appointment scheduling and service delivery
maintain appropriate clinical and administrative records
process payments and provide receipts, where applicable
operate, maintain, and improve the website
understand general website traffic and usage
meet professional, ethical, regulatory, and legal obligations
Brighter Ways Therapy limits the collection, use, and disclosure of personal health information to what is reasonably necessary for the purposes for which the information was collected or as otherwise permitted or required by law.
Website Analytics and Cookies
This website may use cookies and similar technologies to support website functionality and understand how visitors interact with the site.
Brighter Ways Therapy uses, or may use, Google Analytics to collect information about website activity, which may include pages visited, session information, approximate geographic location, and browser or device information. This information may be used to understand website usage and improve the website's content and performance.
Visitors may be able to manage cookies through available website cookie settings, browser settings, or other privacy controls.
Advertising and Conversion Measurement
Brighter Ways Therapy may use Google Ads and related measurement technologies to understand the effectiveness of advertising and whether advertisements result in actions such as website visits or consultation bookings.
These technologies may use cookies or other identifiers to measure interactions with advertisements and the website.
Brighter Ways Therapy does not intentionally provide psychotherapy records, information entered into website contact forms, or other sensitive personal health information to advertising platforms for advertising purposes.
Where advertising or analytics technologies are used, Brighter Ways Therapy will take reasonable steps to configure them in a manner appropriate for a healthcare service and applicable privacy requirements.
Third-Party Service Providers
Brighter Ways Therapy uses third-party service providers to support its website and practice operations. These may include:
Squarespace for website hosting and functionality.
Jane for appointment scheduling, practice management, and client-related functions.
Google for website analytics and, where applicable, advertising and conversion measurement.
These service providers maintain their own privacy and security practices and may process information in accordance with their applicable terms and privacy policies.
Brighter Ways Therapy takes reasonable steps when selecting and using service providers that may handle personal or personal health information.
Email and Electronic Communication
Email and website-based communication may involve privacy and security risks. Individuals are encouraged not to send sensitive or detailed personal health information through the general website contact form or regular email unless necessary.
Brighter Ways Therapy takes reasonable steps to safeguard electronic communications and personal information consistent with applicable legal and professional obligations.
Confidentiality and Disclosure
Information provided in the course of psychotherapy is confidential.
Personal health information will not be disclosed without consent except where disclosure is permitted or required by law or applicable professional obligations.
Additional information regarding confidentiality, including its limits, is provided as part of the informed consent process for psychotherapy services.
Safeguarding Information
Brighter Ways Therapy takes reasonable administrative, technical, and organizational measures to protect personal information and personal health information against theft, loss, unauthorized access, use, disclosure, modification, or disposal.
Access to personal health information is limited to individuals who require access for legitimate practice purposes and who are subject to appropriate confidentiality and privacy obligations.
CRPO's current standards require reasonable safeguards against theft, loss, unauthorized use or disclosure, modification, and disposal of personal health information.
Retention and Disposal
Clinical and administrative records are retained for the periods required by applicable legislation and professional standards.
When information is no longer required to be retained, Brighter Ways Therapy takes reasonable steps to securely dispose of or delete it in a manner appropriate to the sensitivity and format of the information.
Privacy Breaches
If Brighter Ways Therapy becomes aware of the loss, unauthorized access, use, or disclosure of personal health information, reasonable steps will be taken to contain and investigate the incident, reduce the risk of further unauthorized activity, and take any notification or reporting steps required by applicable law.
Accessing or Correcting Personal Health Information
Individuals may request access to personal health information held about them by Brighter Ways Therapy and may request correction of information they believe is inaccurate or incomplete, subject to limitations permitted by law.
Requests for access or correction can be made by contacting Brighter Ways Therapy using the information below.
Under PHIPA, custodians generally must respond to formal access and correction requests within 30 days, subject to permitted extensions and exceptions.
Privacy Questions or Complaints
Brighter Ways Therapy is responsible for personal health information under its custody or control.
The designated privacy contact for Brighter Ways Therapy is:
Ruba Alsayed Hasan, MACP
Registered Psychotherapist (Qualifying)
Brighter Ways Therapy
Email: hello@brighterwaystherapy.ca
Questions about this Privacy Policy or Brighter Ways Therapy's information practices, as well as requests for access or correction and privacy-related complaints, may be directed to the privacy contact above.
If a privacy concern cannot be resolved directly with Brighter Ways Therapy, individuals may have the right to submit a complaint to the Information and Privacy Commissioner of Ontario (IPC).
Changes to This Privacy Policy
Brighter Ways Therapy may update this Privacy Policy periodically to reflect changes to its services, technology, legal obligations, or privacy practices.
The most recent version will be posted on this website with the date it was last updated.